Since 2020, we’ve committed over $250 million to increased wages and benefits to help ensure their health, safety, and well-being. Our associates come to PetSmart because they love pets. We want them to stay because they feel a deep sense of belonging and support in building a future for themselves here. Here are just 10 reasons why #LifeAtPetSmart is so doggone great!
1. Doing Anything for Pets is a BIG deal! Our 50K+ team members are part of an unbeatable, pet-centric work environment that helps to support the largest omnichannel pet retailer in North America.
2. Associates are supported within an inclusive culture of Belonging ❤️
3. There are six different Associate Resource Groups (ARGs) to join with varying missions.
4. PetSmart offers comprehensive benefits and AWEsome offerings to all associates, including exclusive discounts, different health plans to choose from, a 401(k) match, PTO, and MORE to ensure your family is safe, healthy, and happy.
5. Be part of something incredible—more than 10 million pets have found loving homes through the PetSmart Charities adoption program, and PetSmart Charities has granted more than $500 million to animal welfare partners throughout North America
6. Speaking of PetSmart Charities, they work with more than 2,000 shelters and rescues to help connect pets with loving homes. Today, more than 1,600 of our stores across the country feature adoption centers where local animal welfare organizations can host adoptions in a safe, clean space to meet adoptable pets. We are proud to offer a free training session for every dog adopted at PetSmart.
7. PetSmart offers relocation for certain roles. Did you know that? Chewy and his family traveled 2,000+ miles for his mom's new job at PetSmart. Check out a few bits from their adventure here.
8. Our associates truly love working here—and we have the years to prove it! Say hey to RJ—she's been with PetSmart since nearly the very beginning, and we love her for it! Read about her #LifeAtPetSmart here.
9. PetSmart strives to offer competitive pay—60% of PetSmart associates make $15+/hour.
10. PetSmart is always working to improve #LifeAtPetSmart for associates, with one of the latest and greatest innovations being a communication tool called Central Bark. Learn more about it here!
And just a few other ways #LifeAtPetSmart is listening to associates and working to improve...
With over 13 million grooming appointments annually and over 1,600 fish systems, we recognize that some of our stores drive higher water usage than traditional retail settings. Over the past eight years, we’ve taken several steps to better understand and monitor our water usage and invested in technologies to reduce consumption.
PetSmart continues to invest in associate retention through new benefits, enhancements and programs.
Associates’ top suggestion for improvement in our salons was to reduce the amount of time our groomers take answering phones and supporting customers with scheduling needs. After testing a receptionist program in 450 stores, all scheduling calls for these salons are now managed through a call center at our corporate campus. We know that flexibility in scheduling is another priority for our groomers, and for those with more than two years of tenure, we added the ability to create their own schedule. A part-time Grooming Academy now offers greater flexibility for trainees.
Our goal is to attract, recruit and develop passionate, diverse and skilled associates that make us better with every hire. Since 2019, we have worked to steadily increase gender and race representation in leadership levels both in PetSmart offices and in the field. We're proud that 63% of our leaders are female, and know there's more work to do.